1. Return Policy Overview
We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with the product you purchased, we provide the following return and refund policy.
2. Return Conditions
In order to be eligible for a return, you need to pay attention to the following points:
Product Condition: The returned product must be unworn, unwashed and intact. The original tags and packaging must also be intact.
Return Period: You need to apply for a return within 7 days of receiving the product. We will not be able to accept your return request after this period.
Customized Products: Customized or special customized products are generally not supported for return unless there is a quality problem.
3. Refund Process
Once you meet the return conditions, you can apply for a refund by following the steps below:
Contact Customer Service: Please contact our customer service team through the customer service contact information provided on our website to explain your return reason and order information.
Return Review: We will review your return application and notify you whether you meet the return conditions.
Return Mailing: Once the return application is approved, you can mail the product back to us. Please note that return shipping costs may be borne by you.
Refund Processing: Once we receive and review the returned item, we will arrange a refund based on your original payment method. Refunds are usually processed within 3 business days after the item is returned.
4. Special Circumstances
We may refuse to accept your return request in the following circumstances:
The item is out of the return period.
The item has been worn or washed.
The item packaging or label is damaged or missing.